Accessibility

HERE TO HELP

Harwich International has facilities in place at all terminals for those with special accessibility requirements, in order to make cruise and ferry journeys as comfortable as we can.

FERRY TERMINAL

If you require help or assistance in this location, please ask at the following contact points:-

FOOT PASSENGER CHECK-IN, EMBARKATION AND PARKING PROCEDURES
Disabled parking bays for short- or long-stay parking can be found at the entrance of the Ferry Terminal. You can take the lift to the Ferry Terminal for check-in.

Tickets for the car park are issued by machine on entry. The parking fee is payable on return at the pay machines located in the Arrivals Hall and the Car Park. If you are unable to operate the pay machine, a member of staff will be happy to help. The entrance and exit ticket machines and the two pay machines have help buttons.

TOILETS
Unisex disabled toilet facilities are available on the first floor of the Ferry Terminal and the Departure Lounge after passing through controls.

WHEELCHAIRS AND FACILITIES
Wheelchairs can be made available by Harwich International upon request. Please see the list of contact points above if you need assistance.

All our terminal buildings and walkways offer level or ramped access points, at entrances and exits.

CRUISE TERMINAL

If you require help or assistance in this location, please ask at the following contact points:

PARKING
Trained staff are available to assist you and provide a wheelchair if needed.

You can drive directly to the Cruise Terminal for drop-offs, and your vehicle can be parked for you if necessary. Please arrange for this service with your tour operator before leaving home.

WHEELCHAIRS AND FACILITIES
Wheelchairs are available at the Cruise Terminal. Wheelchair-friendly ramps are fitted on all split-levels in the building.

All walkways leading to cruise ships are wheelchair-friendly, to provide easy access to your ship.

TOILETS
Unisex disabled toilets can be found at the Cruise Terminal.

CAR TERMINAL

If you require help or assistance at the car terminal, please ask at the following contact points:

On request, we can place you in a separate lane to other vehicles. This will enable you to board the ship first and for your vehicle to be placed next to one of the lifts on the Car Decks.

TOILETS
Unisex disabled toilet facilities are available before and after check-in at the Car Terminal.